Job Description

The Case Manager provides support using a trauma-informed, person-centered approach to individuals in substance use and/or mental health recovery with a history of homelessness. During the program’s start-up phase, the Case Manager will support individuals as they transition from homelessness into their own studio apartments within a congregate supportive housing site. Once housed, the Case Manager will continue to provide ongoing support to help participants achieve their goals—such as stabilizing income, strengthening coping skills, accessing medical care, pursuing employment, and more (as outlined below). The Case Manager will also complete documentation thoroughly and in a timely manner.

The Case Manager will be based on-site in Springfield, MA but will spend a significant amount of time in the community working directly with participants, and will regularly travel to MHA’s Main Office in Chicopee, MA.

All MHA employees are expected to perform their duties professionally and in alignment with MHA’s Core Values—Respect, Integrity, and Compassion—as well as with agency policies, funding requirements, and applicable regulatory guidelines.

Open Schedules:

Tues - Sat 9a-5p

OR

Sun - Thurs 9a-5p

Team Meeting: 1st Tuesday of the month from 9:30a-11a; weekly client review meetings

Essential Functions

Intake Coordination

· Coordinate all documentation required for program entry, including but not limited to: homelessness verification, substance use assessments, eligibility screenings, and obtaining IDs, birth certificates, social security cards, income verifications, etc.

· Complete initial Adult Comprehensive Assessments, updates, and service plans.

Service Planning

· Collaborate as part of a multidisciplinary team to develop Individualized Action Plans (IAPs), utilizing participant voice, choice, strengths, and needs.

· Implement strategies outlined in the IAP and document progress as required.

· Develop, monitor, and revise safety plans in collaboration with participants and the team.

· Adjust support based on individual needs.

Housing Stability

· Assist participants with the transition to stable housing.

· Maintain strong communication with staff at Chestnut Crossing.

· Support tenants in navigating responsibilities such as apartment maintenance, communication with property management, and understanding housing regulations.

Income, Benefits, and Employment

· Support participants in seeking and maintaining employment, vocational training, or education.

· Educate and assist participants in accessing public benefits and resources (e.g., Social Security, EAEDC, SNAP, PVTA, Fuel Assistance).

Community Resources and Engagement

· Encourage community integration by helping participants access public spaces, support groups, recreational activities, and vocational programs.

· Promote skill development in areas such as ADLs, money management, transportation, and social participation.

Health and Wellbeing

· Provide emotional support and assist participants in developing coping and harm-reduction strategies.

· Help schedule and attend medical, psychiatric, and dental appointments as needed.

· Support the coordination of home-based medical services.

· Maintain availability to participants and keep supervisors informed of any concerns.

Teamwork and Professional Development

· Spend a significant portion of time in the community working with participants outside of the office setting (e.g., at appointments or in accessing community resources).

· Actively participate in team meetings, supervision, and required trainings.

· Seek professional growth opportunities and remain up-to-date on best practices.

· Foster a positive, collaborative environment within the congregate housing program among staff and residents.

· Provide participant transportation when necessary. Must complete Defensive Driving training and maintain a safe, reliable, gas-sufficient vehicle (mileage reimbursed).

· Communicate and document incidents or concerns promptly and accurately.

Technology and Communication

· Utilize agency systems and online tools, including timesheets and reporting platforms.

· Check and respond to email regularly.

· Participate in training to strengthen computer proficiency as needed.

Safety and Compliance

· Promote a safe work environment by identifying hazards and following safety policies.

· Report all employee and participant incidents to the appropriate personnel or agencies (e.g., DPPC, elder abuse hotline).

· Follow documentation and reporting protocols for any safety concerns, accidents, or abuse.

Requirements

· Valid driver’s license, adequate automobile insurance, and reliable transportation.

· Ability to work independently and as part of a team.

· Strong organizational, communication, and interpersonal skills.

· Capacity to adapt to the evolving needs of participants.

· Compassion, patience, and emotional intelligence.

· Must be at least 21 years of age and able to obtain/maintain CPR and First Aid certifications.

Education and Experience

· High school diploma or equivalent required.

· Minimum of six months of relevant experience required.

· Preferred: Experience working with individuals with mental health/substance use challenges or housing instability.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability

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