Customer Service Team Lead Job at Uline, Waukegan, IL

bXVZVE1hdkVrWjd3WGxwSE9CZmJDazZt
  • Uline
  • Waukegan, IL

Job Description

Pay from $28 to $35 per hour with significant growth and earning potential!

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

  • Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
  • Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
  • Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
  • Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
  • Handle escalated customer issues and provide weekly support for customer interactions.

Minimum Requirements

  • High School diploma or equivalent required. Bachelor’s degree preferred.
  • 3+ years of customer service experience.
  • 2+ years of experience in a leadership / supervisory role preferred.
  • Effective communication skills.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
  • Multiple bonus programs.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Café featuring affordable daily meal options from local restaurants.
  • On-site fitness center and beautifully maintained walking paths.
  • Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace. All positions are on-site.

EEO/AA Employer/Vet/Disabled

(#IN-KNMANC)

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore to learn more!

Job Tags

Hourly pay, Local area,

Similar Jobs

Hunan Muerpus Intelligent Technology Co.,Ltd

French and English Translator Job at Hunan Muerpus Intelligent Technology Co.,Ltd

Job ResponsibilitiesResponsible for French translation in both internal and external communications, including but not limited to meetings, business negotiations, training sessions, etc.Proofread and polish various French documents to ensure accuracy and professionalism... 

American Airlines

Flight Attendant Trainee Hebrew and English Bilingual Job at American Airlines

 ...world of possibilities at 35,000 feet and beyond? As a Flight Attendant at American Airlines, youll bring professionalism, care, and...  ...you'll begin your journey with a comprehensive 6 week unpaid training program that equips you to become a certified safety professional... 

Zip

Sales Recruiter (Contract) Job at Zip

 ...new global markets, andabove alldriving incredible value for our customers. Join us! Your Role As Zip's foundational sales team recruiting member, you will be responsible for one of the top priorities of the company -- building the team that is the lifeblood of our... 

Cambridge Real Estate Services

Assistant Property Manager Job at Cambridge Real Estate Services

 ...Compensation : $17-$18 + an apartment Cambridge Real Estate Services is currently seeking a knowledgeable Assistant Property Manager to become a part of the organization. This position is full-time, 40hrs per week, Tuesday - Saturday. Summary In this position... 

JEO Consulting Group

Sr. Survey Technician Job at JEO Consulting Group

 ...communities. Together, we can make a difference while building a rewarding career! Job Summary The role of the senior survey technician is to perform land survey to determine location and measurements of points, elevations, line areas and contours for construction,...