Job Description

Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for more 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in south east Michigan, over 450 team members, 150,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades. We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected.Our dedication to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press twelve years in a row.

If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

Overview of Responsibilities: prioritizes and manages duties that support the daily operations of the Enterprise Risk Management (ERM) Department including fraud investigation, fraud detection and mitigation initiatives, and departmental projects as assigned. Performs all clerical functions necessary for the daily operations of the ERM Department.

• Investigates Fraud Alerts: Reviews and resolves daily fraud alerts generated by fraud detection system. Investigates suspicious activity, analyzes account behavior and takes necessary action to mitigate risks. Contacts members to verify activity on accounts, prevent fraud losses and ensure account security. Documents findings and notifies internal teams as needed.

• HelpDesk Requests: Monitors the ERM helpdesk by resolving fraud-related requests and ensuring timely responses to inquires from branches and other departments. Handles cases involving account freezes, ATM fraud, and suspicious activity. Provides support as necessary for the broader ERM Team to ensure excellent support for the organization.
• Fraud Prevention Activities: Conducts proactive fraud prevention efforts by reviewing account activity, identifying emerging fraud trends and performing in-depth research to detect vulnerabilities. Supports the coordination and facilitation of fraud trainings and collaborates with internal teams to strengthen fraud mitigation efforts.
• Supports Investigations: Collects, organizes, and maintains evidence to support fraud investigations. Conducts analysis of internal and external fraud allegations to ensure compliance with Bank Secrecy Act (BSA) and Suspicious Activity Reporting (SAR) requirements. Maintains accurate case records, tracks fraudulent activity, and prepares documentation associated with investigative activities.

Core Competencies:

• Member Focus: Uses effective listening skills to gain insight and understanding, resolve problems, build strong relationships (internal/external) and achieve results in a professional, efficient, and courteous manner.

• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Instills Trust: Gains the confidence of others by modeling honesty, integrity, and authenticity. Models behaviors that align with organizational values. Makes responsible choices and exemplifies courage by stepping up to address difficult issues and saying what needs to be said. Maintains a trusting relationship with all team members. Discreetly handles highly confidential and sensitive information.

• Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels.

Education and Experience Requirements:

• Associate degree in Business Administration or related field preferred.
• 1 year of experience within a financial institution required, preferably with experience in fraud prevention or risk management.

Working Conditions:

• Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
• Occasionally required to travel throughout MSGCU’s service area as business needs require.
• Exposed to potentially hazardous conditions such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
• This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 10 pounds.

Compensation and Benefits:

Competitive salaries are just the starting point for MSGCU team members. Generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.

• Base hourly pay begins at $23.50 / hour
• Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
• If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
• You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)
• More information about our comprehensive total rewards package can be found here.

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