Services
The Consultant will be responsible for providing the following Services to the Bank:
Under the direction of the Assistant Director, Service Management Platform;
Work with Facilities department and third party to create new portals, catalog forms
Develop APIs and connect with third party solutions for bi-directional communication
Work with internal Bank teams to establish connections between ServiceNow and external solution.
Update documentation on integration
Perform other enhancements related to forms, catalogs, workflows in ServiceNow.
Establish a technical project plan with key milestones and providing status updates.
Create ServiceNow epics and stories
Document key technical decisions, issues, and enhancements through the entire development lifecycle
Report on development work progress
Work with the support team to ensure transition from development to operation
Provide guidance and expertise to various stakeholders throughout the life of the project
Communicate and collaborate with project team members and key stakeholders throughout the life of the project
Other related activities and deliverables as required
Required Qualifications & Skills
The Consultant should have the following qualifications and skills:
University degree or college diploma in business administration, statistics, or a related field
A minimum of five (5) years of demonstrated experience as a Developer in ServiceNow implementations
Demonstrated experience with the ServiceNow portals, catalog forms and especially APIs
Additional Qualifications
The following will also be considered:
Demonstrated ability to use data and information to inform problem solving in relation to building systems and infrastructure
Demonstrated ability to prioritize work and meet deadlines while working on multiple tasks
Demonstrated experience working and leading discussions with a broad set of stakeholders
Additional Requirements
1. The Consultant(s) must have a computer or laptop that meets the following specifications in order to access Bank systems and applications remotely as required:
- Windows 10 with version 20H2 or later or a Windows 11 device
- Rights to install software required for Azure Virtual Desktop
- Available USB A port - Highspeed internet connection
2. The Consultant(s) must have a smartphone which can support the Microsoft Authenticator application and appropriate Wi-Fi or cellular connectivity as it will be required for second factor verification to gain access to Bank applications.
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