Job Description

P osition: Valet Manager

Type : Full-Time

Location : Oscar G. Johnson VA Medical Center – Iron Mountain, MI

Travel:  N/A 

*Contingent upon Contract Award *  

Position Summary:  The Valet Manager oversees parking services, ensuring a smooth and efficient process for clients. Responsibilities include coordinating, monitoring and managing valet attendants' activities, managing customer interactions, ensuring vehicle safety and security, developing and running full valet operations, coordinating valet parking assignments IAW guidelines and SOP. Supervision and management of employee conduct, customer interaction, and accountability is paramount. Valet Manager will provide safe, high quality, VIP customer service to every customer to fulfill overall valet parking customer satisfaction for VAMC. Valet experience is not required. Must have strong management and leadership skills. 

Duties and Responsibilities :

• Assign, publish, and manage Valet Attendant's weekly schedule. 

• Maintain and implement regulations, policies, and procedures for safe operation of valet parking services. 

• Document any parking violators and / or potential incidents and report to VA Police, local law enforcement (if appropriate), and PM. 

• Resolve any valet parking services Customer issues. 

• Report any major unsatisfactory valet parking area issues to PM and appropriate VANIHCS personnel. 

• Inspect valet parking areas for hazards, needed maintenance, repair, and/ or snow removal and report to designated VANIHCS contact.

• Ensure valet staging and parking areas undergoing hazard, preventative / normal maintenance, repair work and / or snow removal by VANIHCS does not impact the successful delivery of valet parking services, and if it does, report to PM and designated VANIHCS contact. 

• Act as Greeter when Valet Attendant is not available. 

• Complete the monthly valet parking usage report and submit it to the PM and COR by the fifth day of each month 

*Under no circumstances will any Seventh Dimension, LLC employee accept tips or gifts for their services. Employees who are discovered accepting a gratuity for their services will be evaluated, counseled, and terminated as determined solely at the Company's discretion.

 

Required Skills and Qualifications:  

• Strong management and leadership experience (minimum of 3 years' experience)

• High school diploma or higher

• Valid state driver's license

• Clean driving record that must remain incident/accident free 

• Ability to remain upright throughout an entire shift

• Effective written and oral communications skills 

• U.S. Citizenship 

• Fluent in English 

• Pass 5-panel drug testing clearance 

• Pass a criminal background check 

Physical Demands and Work Environment: While performing the duties of this position, the employee is regularly required to talk, listen, and write. The employee frequently is required to use foot/ankle motions, hands or fingers, handle or feel objects, tools, or controls. The employee is required to stand, walk, sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. 

The physical demands described here are representative of those that must be met by an employee to be the best qualified for the position and successfully perform the functions of the job. Reasonable accommodation may be made (if possible) to enable individuals with disabilities to perform the functions.

Company Background: Seventh Dimension LLC provides focused customer support in two core competencies Training & Support Services. Since 2015, we have provided customers with flexible, adaptable, and creative approaches to solving complex problems. We are a proven prime contractor that understands future operating environments, fiscal constraints, and current force requirements. We are a SDVOSB in North Carolina with a TS Facility Clearance, Secret storage and a DCAA compliant accounting system. 

  Disclaimer:  This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. 

Seventh Dimension, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.  

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